Support

deprecated version

You're looking at the deprecated Webcaster Client API. If you're still on v5, learn more about features and changes here.

Follow this link If are ready to migrate to the new API version 6.

Reporting bugs or issues

To report any bugs or issues, please send a complete issue report including the following:

• a description of the issue and expected results
• the configuration you are using for webrtc, bintu.live and h5live
• potential stream IDs which show the issue
• how to replicate the issue

Log information

Browser console log

Press Ctrl+Shift+J or F12 (Windows / Linux) or Cmd+Opt+J (Mac) copy/paste the result of the console

Use debug-log information

Enhanced logging can be enabled by adding &debug=3 to the web page URL

Chrome webrtc-internals

Open a separate browser tab and open the URL chrome://webrtc-internals click dump and download the data and send to us.

Remote Support

Remote support session

Any potential issues might be best resolved based on a remote support session, dependent on your support level. Please contact us to arrange an online meeting.